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One opened phaco tip in wrench within a bag was received.The sample was visually inspected and deemed nonconforming.The phaco tip was bent below the cone to cannula transition.There was wear on the threads, back of flange and nut corners.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The complaint evaluation confirms, the phaco tip cannula is bent.How and when the phaco tip cannula became bent cannot be determined, from this evaluation.The most likely, cause of a bent phaco tip cannula is from improper handling of the product.No specific action with regard to this complaint was taken.Because the root cause for the complaint issue cannot be determined.From this evaluation.All phaco tips are 100% visually inspected by trained operators using 30x magnification, during the manufacturing process.Any nonconformance, such as the phaco tip cannula bent exhibited on the returned opened sample, is removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed, associated with the reported product and event.No further actions are required.The manufacturer internal reference number is: (b)(4).
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