Catalog Number 8000.COM07 |
Device Problem
No Display/Image (1183)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 07/07/2022 |
Event Type
malfunction
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Manufacturer Narrative
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The complaint is under investigation.
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Event Description
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We have been informed that during procedure, the eva screen froze when switching steps.The user was able to resolve the issue by rebooting the eva.Due to the reported event surgery was prolonged > 30 minutes.No harm to the patient occurred.
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Event Description
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We have been informed, that during procedure.The eva screen froze, when switching steps.The user was able to resolve the issue, by rebooting the eva.Due to the reported event, surgery was prolonged, 30 minutes.No harm to the patient occurred.
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Manufacturer Narrative
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The device has not been returned/ accessible for investigation yet.The investigation will be continued, when the device is available for examination.
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Event Description
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We have been informed that during procedure, the eva screen froze when switching steps.The user was able to resolve the issue by rebooting the eva.Due to the reported event surgery was prolonged > 30 minutes.No harm to the patient occurred.
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Manufacturer Narrative
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With regard to this event logfiles were provided for review.Review of the log files of the eva system did not reveal any signals of a crash or a problem reported from the eva system.Based on the description of the event, that the touch screen did not work and that is was solved by re-booting the system, it is most likely caused by the operating system.It could be that the operating system was running out of resources or that the memory on the cfast card was not sufficient at the time of the event.However, this cannot be defined conclusively.The user was advised to monitor the situation and contact dorc if the issue reoccurs.Review of the complaint database indicated that no similar issues have been logged on this eva surgical system since the event occurred.The risk identified is included in the risk management documentation.Trend analysis indicates that the product is performing within anticipated rates.Therefore, no remedial or corrective/preventive actions will be undertaken at this moment.Complaints will be closely monitored to identify any significant adverse trends.All similar incidents related to the eva surgical system are included in the analysis.Since 2019 more than 850.000 surgeries have
been performed with the eva surgical systems installed.Please note that not all occurrences of the reported error message will
lead to a prolonged surgery.
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Search Alerts/Recalls
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