A review of the device history record found no deviations that could have caused or contributed to the reported issue.The device met all specifications at the time of shipment.It has been over 7 years since the subject device was manufactured.Based on the results of the legal manufacturer¿s investigation, the scrape on the forceps stopper mouthpiece was likely due to stress applied during use, external factors, or handling of the device.However, a definitive root cause could not be determined.During inspection and testing, service confirmed the customer¿s reported leak, due to holes in the bending section cover.A leak was also observed due to a crushed tip cover, which was caused by external factors.The insertion tube was damaged in the bending section due to external factors.The image guide bundle was severely broken due to external factors.The adhesive of the bending section cover was chipped.There was rattling in the control section.The grip had scrapes due to external factors.The instrument channel port was shaved due to external factors.Scratches were observed on the diopter adjustment ring, up/down plate, angle lever, grip, eyepiece section, and insertion tube, due to external factors.Per the legal manufacturer, these other device issues identified by service have no potential to cause or contribute to death or serious injury if the malfunctions were to recur.Olympus will continue to monitor field performance for this device.
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