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The dreamstation bipap pro device was returned to a third-party service center for further evaluation.During evaluation, sound abatement foam degradation was not observed.The service center retrieved and reviewed the device's error logs.There were no errors found.The third-party service center could not confirm the customer's allegation and there was no visible foam degradation.The unit was scrapped after device evaluation was completed.Sections g1, h2, h3, and h6 have been updated in this report.
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