Investigation summary: exec summary: no physical device samples were returned.Six photos were received by our quality team for evaluation.From the photos received, leakage past the stopper was observed.At the assembly process there is a mechanism control to check the stopper leakage.As no samples were returned for further analysis, bd was not able to duplicate or confirm the customer¿s indicated failure and the root cause is undetermined.A review of the complaint lot history check was performed and this is the 1st related complaint for (stopper leakage) on this lot # 1077972.No non-conformances were raised in association with this type of event for this lot concluding all inspections were performed as per the applicable operations and met qc specifications.Capa/sa - based on the above no additional investigation and no corrective or preventative action (capa) or situational analysis (sa) are required at this time.Dhr review - a lot history review for this batch # 1077972 was carried out and no related non conformances were raised in association with these packaged lots concluding all inspections were performed as per the applicable operations and met qc specifications.
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