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Zimmer biomet complaint (b)(4).Date of event: (b)(6) 2022.Medical product: unknown.Therapy date: unknown.The device will not be returned for analysis; however, an investigation of the reported event is in progress.Once the investigation is complete, a supplemental medwatch 3500a will be submitted.
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Corrections - b4: date of this report added, d3: manufacturer address and email address, d4: udi, g1: contact office and manufacturer site, g6: report type additional information - d9: device available for evaluation and returned to manufacturer date, g3, h2, h3, h4: device manufacture date, h6: impact code, device code, method, results, h10: additional narrative, h11.The sflx 4 coil was received for evaluation.A visual inspection of the customer returned product was performed.Included was one sflx 4 coil part no.1068235 with (b)(6).The part appeared to be in good condition from the cosmetic/visual point of view.The dhr for the sflx 4 coil was reviewed and there were no reports of non-conformances or deviations.The sflx 4 coil was tested and it operates as intended.Calibration information: all tests inspections were completed using tektronix oscilloscope id (b)(4) with calibration due on (b)(6) 2025; (b)(4) which does not require calibration.Test/inspections were completed by the quality department on (b)(6) 2024.The failure was not confirmed for the reported condition of "patient unable to tolerate the bhs unit.".The coil was tested and operates as intended.Review of complaint history identified (1) total complaints from ((b)(6) 2021) to ((b)(6) 2022) for pn (1068235) and events related to (hot).Keyword search criteria: (complaint code: medical: hot) the search could not be specified further because the main complaint was hot.Review of the information provided by the customer and the findings from the investigation indicated that no physical and/or device functional condition could be found that could be considered a causal factor for the reported complaint of "hot".No failure and/or fault condition could be found and confirmed.Therefore, no further actions are required at this time.(b)(6) medical will continue to monitor for trends.Device usage: this device is used for treatment.A follow-up report will be sent if additional information is obtained that adds value to the relevant content of this report.
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