A review of the manufacturing and inspection records for this lot was conducted, and no deviations and non-conformances were recorded.A review of the image provided by customer was performed.First and second images found coil was unwind, third image found filter was tilted.Vp, global medical affairs reviewed the image and his evaluation were as follows: "based on the imaging it looks like the coil used to reinforce the sheath somehow was liberated and started to unwind.Without being able to extract the causative mechanism as i do not have the sheath in front of me so any estimation or guess will be purely hyperbole on my part.It definitely looks like the legs or anchors on the legs were grabbed by the coil wire which could account for the wire separating out the tip of the sheath and absolutely could tilt the filter.The real question that would need to be answered by evaluating the inside of the tip of the sheath itself is why the coil was accessible to be snagged by the legs and pulled out of the sheath to begin with." after third notification, the sample was not returned for evaluation, visual evidence of any kind was not provided which would have allowed for the allegation to be reviewed.Without such evidence this complaint could not be confirmed.Since this complaint could not be further investigated, establishing a definite root cause and corrective action is not possible.If the sample is returned at a future date, this complaint will be reopened for further investigation at that time.
|