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Model Number 6L45-22 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 07/26/2022 |
Event Type
malfunction
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Manufacturer Narrative
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Patient identifier: (b)(6).An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event Description
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The customer observed falsely decreased total bilirubin results generated on the architect c8000 analyzer for multiple patient samples.The customer repeated the samples on another instrument which generated higher results.The following data was provided: normal range is 0.3 to 1.2 mg/dl patient a initial result = < 0.1 mg/dl, repeat result (c803623) = 0.2 mg/dl, previous result (5 days prior) = 0.9 mg/dl.Patient b initial result = < 0.1 mg/dl, repeat result (c803623) = 0.2 mg/dl, no previous result patient 1 initial result =0.6 mg/dl, repeat result (c803623) = 0.8 mg/dl patient 2 initial result = 0.5 mg/dl, repeat result (c803623) = 0.7 mg/dl patient 3 initial result = <0.1 mg/dl, repeat result (c803623) = 0.2 mg/dl patient 4 initial result = 0.2 mg/dl, repeat result (c803623) = 0.4 mg/dl patient 5 initial result = 0.1 mg/dl, repeat result (c803623) = 0.3 mg/dl no impact to patient management was reported.
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Manufacturer Narrative
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An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.This follow up is being submitted to include the initial coding in section h6 for component code, type of investigation, investigation findings and investigation conclusions that were not included in the initial report.
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Manufacturer Narrative
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The complaint investigation for falsely decreased total bilirubin results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, and device history record review.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue.Ticket search by lot indicates that the reagent lot performs as expected for this product.Trending review did not identify any trends for the issue for the product.Device history record review did not identify any non-conformances or deviations with lot number 60977uq01 and the complaint issue.Labeling was reviewed and sufficiently addresses the customer's issue.The customer¿s instrument history log was reviewed and multiple aspiration errors on samples and reagent were identified.The most likely cause of the erratic results for total bilirubin may be hardware issues corrected during troubleshooting or recalibration of the assay.Based on our investigation, no systemic issue or deficiency with the total bilirubin assay for lot 60977uq01 was identified.
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Search Alerts/Recalls
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