| Model Number |
ROB10027 |
| Medical Device Problem Codes |
Erratic or Intermittent Display (1182); Unintended Application Program Shut Down (4032)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
08/05/2022
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that, during a cori-assisted total knee arthroplasty, after planning was finished upon moving onto the distal cut screen, the real intelligence tablet and monitor blacked out.This was then followed by an internal error.Surgery was resumed, after a non-significant delay, by disconnecting the tablet and calibrating.The patient was not harmed.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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Additional Manufacturer Narrative
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Smith & nephew is submitting this report pursuant to the provisions of 21 c.F.R.Part 803.This report may be based upon information which smith & nephew has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, smith & nephew, or its employees, that the report constitutes an admission that the device, smith & nephew or its employees caused or contributed to the potential event described in this report.(b)(4).
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Additional Manufacturer Narrative
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H3, h6: the real intelligence tablet, part number rob10027, serial number (b)(6), used for treatment was not returned for evaluation.A relationship between the reported event and the device could not be established.A complaint history review for similar reported/confirmed complaints has identified prior events.A review of manufacturing records indicate the device met all specifications upon release into distribution.The failure mode and associated risk have been anticipated within the risk file.The risk level is still adequate.Although the reported problem was not confirmed through a visual or functional evaluation, factors contributing to the reported symptom may have been associated with emi interference causing tablet to flicker.Based on the investigation, the need for a corrective action is not recommended or required at this time.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Additional Manufacturer Narrative
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H3, h6: the real intelligence tablet, part # rob10027, serial # (b)(6), used for treatment, was returned for evaluation.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was confirmed.Tablet blackout was observed when the cable was flexed near the back panel.A likely cause of the reported issue seems to be esd interference and/or signal noise which caused the tablet to shut off to prevent current overload.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints found similar events.A historical escalation event review was completed.The review determined that prior escalation actions are applicable to the scope of this complaint and further investigation into the reported failure is being conducted to determine if additional escalation actions are required.The failure mode and associated risk have been anticipated within the risk file including a documented risk level.Further investigation into the reported failure is being conducted to determine if additional actions are required.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.Corrected data: g2.
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Additional Manufacturer Narrative
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D10: device available for evaluation? h3, h6: the real intelligence tablet, part # rob10027, serial # (b)(6), used for treatment, was returned for evaluation.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was confirmed.Tablet blackout was observed when the cable was flexed near the back panel.The most likely cause of the reported issue is related to esd interference and/or signal noise which caused the tablet to shut off to prevent current overload.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints found similar events.A historical escalation event review was completed.The review determined that prior escalation actions are applicable to the part number or serial number and scope of this complaint, and no further escalation action is required.The failure mode and associated risk have been anticipated within the risk file including a documented risk level.Initial changes were implemented with a firmware and cable update and additional corrective actions have been initiated.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Search Alerts/Recalls
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