| Model Number |
72200147 |
| Medical Device Problem Code |
Device Damaged Prior to Receipt by User (1570)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
08/01/2022
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that during an arthroscopy, when the carton of the endobutton was opened, it was found that the sterile package had been damaged and could not be used.The procedure was completed with a s+n back up device.There was no delay and no further complications were reported.
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Additional Manufacturer Narrative
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Internal complaint reference: (b)(4).
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Additional Manufacturer Narrative
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Internal complaint reference (b)(4).The reported device was received for evaluation.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specification upon release for distribution.A complaint history review found no similar reported events.A risk management review found that the reported failure and/or harm was documented appropriately, and there were no indications to suggest the anticipated risk is not adequate.A review of the packaging sequence found that in the visual inspection, the quality inspector must confirm the presence of seals on all edges of the pouch and confirm the s&n seal is on the end of the pouch opposite the chevron end.A visual inspection revealed the device was returned inside the original packaging.The outer tyvek pouch was not returned with the device.The inner tyvek pouch was returned and opened.No physical damage visible other than packaging being opened.A review of the customer provided image revealed the device outside of original packaging.There was no relationship found between the device and the reported event.The complaint was not confirmed and the root cause could not be determined since the reported malfunction could not be duplicated during the product evaluation process.Please refer to the instructions for use for recommendations on proper use of the device and potential troubleshooting methods to prevent future reoccurrence of the reported event.No containment or corrective actions are recommended at this time.
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Search Alerts/Recalls
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