It was reported that a malfunction alarm occurred.During troubleshooting with tandem technical support, the malfunction alarm was cleared.Additionally, it was reported that the customer received a continuous glucose monitor error 42 and a minimum fill notification occurred after the user filled the cartridge with 300 units of insulin during the load sequence.Multiple follow-up attempts were made by tandem technical support; however, the customer did not respond.No additional information was known or reported.Customer's blood glucose was 270 mg/dl.
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