No malfunction found.The end user was not exercising caution by not maintaining control and driving the power wheelchair off the curb.Hoveround's owner's manual warns "to reduce the chance of serious injury or death from tip-over, collision with obstacles and other people, loss of control, or falling from the power wheelchair, drive in proper environments: never attempt to drive a power wheelchair off or up onto a curb, stairs higher than 1.5 inches, or an escalator.
Event or Problem Description
The end user reports that while operating the power wheelchair on a sidewalk their hand slipped and they drove off the curb and fell.