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The root cause is a combination of no fault found, manufacturing, and user interface.The complaint for no reinforced eyelet is not justified: no fault found; the complaint for not being superslicked is a manufacturing issue for not using the most current drawing revision and is an user interface issue since a revised template was not provided to customer service.A device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms#: 617147.
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