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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.Initial reporter occupation: is a j&j sales representative.Postal code (b)(6).Part # 03.620.061.Synthes lot # h881619-15.Supplier lot # h881619-15.Release to warehouse date # (b)(6) 2019.Supplier # avalign technologies-nemcomed.No non-conformance reports were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.Service and repair evaluation: it was reported that during routine incoming inspection of a loaner set, it was observed that a 03.620.061, 10nm torq limiting ratchet handl-6mm hxc had failed calibration.The repair technician reported device failed torque testing and was out of calibration.The minimum torque peak attained during evaluation was 9.67 nm which is out of the specified limit 10.2 nm- 11.8 nm for the part.Warranty replaced is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is torque test failed low.The item will be forwarded to customer quality.The evaluation was confirmed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on unknown date, during evaluation, the repair technicians found that the device has failed calibration.Issue found during testing of service and repair.No further information.This report is for one (1) 10nm torq limiting ratchet handl-6mm hxc this is report 1 of 1 for complaint (b)(4).
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