The sample was not received for investigation.The customer reported issue could not be confirmed due to no receipt of photos or actual sample for investigation.Additionally, the lot number of the reported device was not provided therefore no device history review (dhr) could be performed.No root cause could be determined since no product and/or photos were received to investigate the reported issue.A material change was implemented on the new range of the reported model number however; biocompatibility was tested prior to implementation and found to be acceptable.If the product is returned at a later, a summary of the investigation results will be provided in a supplemental report.Complaint trends will continue to be monitored.D5 is unknown.No information has been provided to date.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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