Model#, udi, initial reporter also sent reports to fda and pma/510k are unknown; no additional information was received.Customer was claiming open packaging without any further information.Only components were received which were placed to blister - no packaging material nor photo related to problem description was received.Root cause cannot be determined.A review of the device history records (dhr) showed there were no observations recorded during manufacture to suggest an issue of this nature would occur with this lot.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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