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The lot number was provided, and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.The device was manufactured on 26nov2020.No sample have been received for the analysis.However, a picture was provided.Upon reviewing the picture, the reported condition was confirmed.The disassembly of the hub to the style was observed through the picture provided; however, the customer did not mention whether the hydromer was activated for proper removal of the style.A gemba walk was performed at the manufacturing process.All process and controls were found properly followed, including sub-assemblies, finished product assembly, packaging and inspections performed to the product.In addition, quality control (qc) inspections are performed to the product for material release that include a visual inspection sampling to verify the correct assembly from device, as well a 100% visual inspection perform by personnel production during the process, to detect and discard any identified issues.The most likely root cause indicates that this issue could have occurred due to the inadequate use of the procedure if the instructions of use are not followed.A failure to activate the hydromer makes difficult to remove the stylet from the feeding tube.Please refer to the ifu (instructions for use) for the proper procedure for insertion of the feed tube and extraction of the stylet: "using a syringe, inject approximately 10 cc of water into the tube to activate the hydromer coating".No action plan is deemed required at this time.We will keep monitoring the process for any adverse trends that require immediate attention.
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