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The complaint investigation included a search for similar complaints, trending data review, labeling review, device history record review, and investigation by the third party manufacturer of the retained reagent lot.Return testing was not completed as returns were not available.The third party manufacturer, sekisui, investigated the complaint by scanning 14 cartridges of glucose reagent lot 61585uq02 and 15 cartridges of amylase reagent lot 61453uq01 from several retained kits on an architect system.All labels scanned appropriately with no errors found.The ticket search by lot did not identify abnormal complaint activity for the current complaint issue.A review of tracking and trending did not identify any trends related to the complaint issue.Device history record review did not identify any non-conformances or deviations related to the complaint list number and issue.Review of product labeling was found to adequately address the issue under review.Based on the investigation, no systemic issue or deficiency with the amylase reagent kit, lot 61453uq01, was identified.
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