Initial reporter health professional/initial reporter occupation: selected in error.Additional information was requested from the reporter.A supplemental report will be submitted should additional information be made available.In speaking with olympus technical assistance center (tac), the customer confirmed that multiple hand pieces and active cords were swapped out but the e006 still occurred when the hand pieces were activated in the universal port.The confirmed that saline was being used with the hand pieces as well.Customer inspected the cord connections and noticed that the active cord wasn't fully connected and after plugging the cord in all the way, the e006 error no longer occurred.As the failure was resolved over the phone, the device was not expected to be returned.Attempts were made to obtain additional information regarding the event but have not been successful.If additional information becomes available, this report will be supplemented.Based on the results of the investigation, the failure occurred as a result of the plug not being inserted correctly as the error code disappeared after the plug had been reinserted.There was no defect in the generator.The occurrence of error e006 can be attributed to various causes, which have all been attributed to the electrical resistance between the two electrodes of the device increases and then the error message is triggered.This error message is intended to warn the user if a rinsing fluid with insufficient conductivity is used.However, since the conductivity of the entire circuit can also be changed by other influences, error e006 is also triggered in this case under certain circumstances.Generally, the following may cause of contribute to this type of event: a growing tissue deposit on the electrode.Increased contact resistance due to poorly or insufficiently plugged contacts on the conveyor or the connecting cable.Increased contact resistance due to defective contacts on the conveyor or the connecting cable.This can occur especially if the instruments are not correctly connected and the generator has been activated.A contact damaged in this way does not necessarily have to lead to a failure pattern immediately, but it can also decline in the further course, so that the error message described only occurs later.Olympus will continue to monitor the field performance of this device.
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The customer reported to olympus technical assistance center (tac), when activating the hand pieces on the hf unit "esg-400" with the foot switch, an e006, insufficient conductivity error occurred.The intended procedure had been therapeutic.There were no reports of patient harm associated with this event.
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