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Model Number ENSITE-AMP-02 |
Device Problem
Failure of Device to Self-Test (2937)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/15/2022 |
Event Type
malfunction
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Event Description
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During the procedure, the amplifier light turned to flashing amber at the beginning a navx ensite x case.The dws was rebooted multiple times and the fiber optic cable was replaced which did not resolve the issue.An error was noted stating: "internal error.Reconnect to amplifier" and also "internal error.Reconnect to se system." a reboot was attempted without anything plugged into the amplifier, however the orange flashing light and errors were still present and the procedure was cancelled.
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Manufacturer Narrative
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Additional information: d9, g3, h3, h3 one ensite x amplifier was received for analysis.The product initially failed to boot, with a solid amber light, however this resolved itself on a subsequent power-cycle and the unit functioned normally for the remainder of testing.The device history record was reviewed to ensure that each manufacturing and inspection operation was performed.No non-conformances associated with the reported event were identified.No hardware abnormalities that would have resulted in the reported event were identified.Based on the information received and the investigation performed, the cause for the reported self test issue and subsequent cancellation could not be conclusively determined.
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Search Alerts/Recalls
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