Spontaneous inbound call from nurse (b)(6) with (b)(6) health center.She advised that patient's pump was dropped and now both of the patient's pumps were giving a "no-disposable" alarm.Author advised that is usually indicative of an issue with the cassette.Advised to mix a new cassette and see if that corrects the issue.Followed-up with nurse 15-2 minutes later.She advised that the new cassette worked and they were no longer getting an alarm/message.Patient hospitalized for unknown reasons which was previously reported.No add'l info details or dates are available at this time.Return tracking info is not available.Photographs were not provided.This is a continuous infusion.Set flow rate and volume delivered are unk.Did the reported product fault occur while in use with the pt? yes; did the product issue cause or contribute to pt or clinical injury? no; is the actual cassette available for investigation? no; did we [mfr] replace the cassette? no; did the pt have add'l cassettes they were able to switch to? yes; if yes, was the pt able to successfully continue their infusion? yes; is the infusion life sustaining? yes; what is the outcome of the event? pt switched to a new cassette without issue, resolved.Reported to (b)(6) by health professional.
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