On (b)(6) 2022, the lay-user/patient contacted lifescan (lfs) (b)(6) , alleging that their onetouch verio reflect meter was reading inaccurately high compared to their feelings and/or normal readings.The complaint was classified based on information obtained by the customer care agent (cca) during the initial call, since the patient disconnected the call during a follow-up attempt.The patient reported obtaining alleged inaccurate high blood glucose readings of ¿10.0, 14.0 and 16.0 mmol/l¿ with the subject meter at unspecified dates/times.It was not reported what medication the patient takes to manage their diabetes.In response to the alleged issue, the patient indicated they took action to increase or change their medication.As a result, the patient reported developing ¿low blood sugar¿ and started ¿shaking¿ and having a "panic attack¿.There was no report of medical treatment/intervention received as a result of the alleged issue.At the time of the follow-up call, the patient indicated they had recovered well.At the time of troubleshooting, the cca confirmed the unit of measure was set correctly on the subject meter.This complaint is being reported because the patient reportedly developed signs/symptoms suggestive of a serious injury adverse event after making changes to their usual diabetes management based on alleged inaccurate high results obtained with the subject meter.
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