Five representative samples were received by our quality team for evaluation.The returned samples were subjected to visual inspection.The unit package of the five samples were package.The top web was found to be torn on two of the unit packs.The product in the unit pack was also found to be damaged.The bottom web seal was subjected to visual inspection.A grid mark was observed on the bottom web.This shows that the sealing process was completed, and the seal width was within specification.A review of the internal manufacturing device records and raw material history files for the reported lot number was performed and no recorded quality problems or rejections to this incident were found.The sterilization records were reviewed, and no abnormalities were observed.Based on the damage observed, the unit pack was likely subjected to an external force being applied.The manufacturing process was reviewed.There is no process in the manufacturing that would cause the damage to the unit package and product.There was no abnormality during the production of the reported batch.Therefore, the damage observed could have occurred out of the manufacturing facility.The probable root cause for irritation / inflammation could be due to an incorrect aseptic technique during product application or the user using a product with a damaged package where the sterility of the product was compromised.However, as it is not possible to confirm the condition of the product when it was used, the root cause could not be confirmed.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
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