Pt requests 3 extra cassettes in this order.Patient said 1 of the cassettes she received last shipment did not work and 2 other cassettes were broken when she received her package.Patient does not have lot numbers to defective cassettes.Patient never specified how or why the 1 cassette would not work; unknown reason for cassette not working.Pt did not specify what she meant when she said the cassettes were broken.The cassettes are not available for return.Patient states that there were no changes to her breathing and no changes to pulmonary hypertension symptoms.Photographs were not provided.Set flow rate and volume delivered are unknown.Position of the pump when alarm occurred is unknown.This is a continuous infusion.Return tracking information is not available.No additional information is available at this time.Did the reported product fault occur while in use with the pt? no; did the product issue cause or contribute to pt or clinical injury? no; is the actual cassette available for investigation? no; did we replace the cassette? yes; did the pt have add'l cassettes they were able to switch to? yes; if yes, was the pt able to successfully continue their infusion? yes; is the infusion life sustaining? yes; what is the outcome of the event? resolved.Reported to cvs/caremark by pt/caregiver.
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