This mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).A manufacturing device history record (dhr) review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.A product sample was received for evaluation.Visual and functional testing were performed.Physical condition of the device showed top case cracked and chipped by the left and right bottom corner, cracked by the tube holder and visible contamination.Customer's reported issue was duplicated during power-up.The root cause of the reported issue was determined to have been caused by the customer inducing fluid into the main body of the pump due to a crack on the top case or significant impact to the device.Actions taken to mitigate the reported issue: replaced main and interconnect board.Power up process and all the functional tests passed.
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