Consumer reported complaint for high blood glucose test results.The customer is concerned with test results from results obtained of 328 mg/dl.The customer does not know their expected blood glucose test result range.Customer had purchased the true metrix meter on (b)(6) 2022; customer stated that she had gone to the doctor where she had been diagnosed as a diabetic.Customer stated that a blood test had been performed at the doctor's office.Customer stated on (b)(6) 2022 the doctor had contacted her to advise she go to the hospital, as her a1c was 11.2 and she had ketones.At the time of the call the customer was currently in the hospital.Customer stated she had been diagnosed with dka and was being treated with insulin.Customer stated that the true metrix results were higher than the hospital's device.Customer stated that she had obtained a pm fasting result of 328 mg/dl using the true metrix meter and the result using the hospital's device had been 248 mg/dl.During the call, a back to back blood test was not performed by the customer.The product is stored according to specification.The test strip lot manufacturer¿s expiration date is 01/20/2024 and open vial date is 09/07/2022.The meter memory was reviewed for previous test result history (time not set): result 1: 328 mg/dl, date: (b)(6) 2022, time: 11:27 am, fasting pm ; result 2: 201 mg/dl, date: (b)(6) 2022, time: 8:12 am, unknown; result 3: 145 mg/dl, date: (b)(6) 2022, time: 2:34 am, fasting am; result 4: 176 mg/dl, date: (b)(6) 2022, time: 12:00 am, fasting am; result 5: 244 mg/dl, date: (b)(6) 2022 , time: 10:09 pm, fasting pm.
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