| Model Number |
ZENITION 50 |
| Medical Device Problem Code |
Radiation Output Failure (4027)
|
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
|
| Date of Event |
09/09/2022
|
|
Type of Reportable Event
|
Malfunction
|
|
Event or Problem Description
|
|
It has been reported to philips that the wireless footswitch has not been working since installation.A system restart was performed to reset the base station, however the connection has not been re-established.No harm has been reported to philips.Philips has started an investigation of this complaint.
|
| |
|
Additional Manufacturer Narrative
|
|
Section e: initial reporter corrected.
|
| |
|
Additional Manufacturer Narrative
|
|
Philips has investigated this complaint.As per the information collected, the wireless footswitch had never been used.It did not work since installation approximately 6 months prior.The system was not in clinical use when the issue was identified.Philips has confirmed that the reported failure is due to a connectivity issue.Due to a firmware bug, the wireless foot switch can suddenly stop responding when a number of ambient conditions coexist, such as emc disturbance and the presence of other wireless devices in the room.Philips has initiated a medical device correction (2021-igt-pun-011).The customer has a wired footswitch available for use.Codes were updated based on the investigation outcome.
|
| |
|
Additional Manufacturer Narrative
|
|
The reported event occurred prior to completion of the field correction 3003768277-2021/11/22-010-c, which addresses the causes associated with the reported malfunction.
|
| |
|
Search Alerts/Recalls
|