Udi information is unknown.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).A device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.A total of five (5) product samples were received for evaluation.Visual inspection was performed.The evaluation received 5 components from the customer.The damage to the returned complaint object was confirmed.The sample for this complaint was sent to the manufacturing site, who will carried out a full investigation into the reported issue based on the sample which was returned.Oem evaluated the returned device for further analysis and upon visual inspection observed one tear in the cuff.A review of the manufacturing process was conducted by quality engineer in order to verify that there are no situations or practices that could create the event.Inflation test was audited during thirty-two (32) units, in order to verify that the inflation test was properly performed; the inflation test was performed according to the test method stated in the manufacturing procedure; no deflated cuffs were detected during the thirty-two (32) units tested.The root cause was unable to be undetermined.Actions taken to mitigate the reported issue: no corrective action is required as there is no information to suggest that the product become damaged during manufacture since product is 100% deflated and inspection.A preventive action a notification to production personnel was conducted by the quality engineer in order to create awareness about failure mode issue reported by the customer.
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