This mdr was generated under protocol b10009704, as a result of warning letter cms# 617147.A manufacturing device history record (dhr) review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.A product sample was received for evaluation.Visual and functional testing were performed.Physical condition of the device showed cracked on both plunger case and bottom case, keypad and keypad support lens also were found damaged.Customer?s reported issue was not duplicated and during occlusion test.No problem was found.Pump occluded when pressure was building up also all the force reading were within the required specifications.The root cause of the reported issues was not determined.No problem was found.Pump was operated as intended.Actions taken to mitigate the reported issue: performed preventive maintenance and all functional tests.Repair was not needed per customer reported problem due to no problem was found on pump.D4: udi information is unknown.
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