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Distrib.History the complaint product was manufactured at csi on 07/18/22 under work order (b)(4).Manuf.Record review dhr - 323211 was reviewed, no nonconformities were found incoming inspection review.Incoming inspection record review not applicable to this product.Service history record not applicable to this product.Historical complaint review a review of the 2-year complaint history did show other similar reported complaint conditions.Prodct recpt.Customer returned units of the same lot number on 11/11/22, however the complaint unit was not returned.Vis.Eval.Evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Out of the returned units returned, the units were inspected and found no issues with the units coming from the unopened packages.Functional eval.Evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the unit/product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Root cause: no definitive root cause for this issue could be reliably determined at this time, since the product was not returned for investigation nor verification.With the information provided, a root cause analysis cannot be definitively performed.The customer returned four unopened units from the same lot number.Each of the units were inspected functionally, and were found to be in working order.The handles were inspected to try to separate the slider halves, but wasn't able to separate them as complaint had mentioned.Currently, each lot of ad750 is sampled through an established aql sample size, and is tested for slider half separation.No non-conformances were found in the lot.*correction and/or corrective action / preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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