H6: investigation summary: bdj received five empty packages.They had no product information printed on the tyvek sheet.Our quality engineer inspected the photographs submitted for evaluation.Bd received two photographs displaying five units from a 22gx1.00in insyte autoguard.A gross visual inspection found that no device was present inside the sealed packaging.In addition, the top web of the package is missing label information with all five units therefore, the defects of empty package and missing label content are confirmed.This was the physical/mechanical evidence to confirm and support a manufacturing process related issue for the reported defect relating to an operator error in the packaging and printing process.This type of defect may occur during manufacturing due to a gripper misalignment failing to pick up a part which is intended to be placed in the bottom web blister.During the automated packaging process there are two detection methods in place that may identify an empty package.These two methods, a 100% online vision system and a part counting scale, must be bypassed for an empty package to be sent out.Missing print may occur during the printing process due to dirty print heads, top web break, top web splice, and software issues.A device history record review could not be performed as the lot number is unknown.
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