H6: investigation summary: two photos received by our quality team for investigation.Upon visual evaluation, a syringe is shown outside its primary packaging (blister), where it is possible to see that the plunger has a fold in the center of it, it appears damaged.In the second picture a packaging is displayed primary (blister) on the printing side, through which the code number (309657) and lot number (2068662) reported by the client can be corroborated.A device history record review showed no rejected inspections or quality issues during the production of the provided lot number that could have contributed to the reported defect.Based on the quality team's investigation, we are not able to identify a root cause related to our manufacturing process at this time.
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