|
Investigation of the device was unable to replicate the alleged issue, and no nonconformances were found.For the report of overheating: thermal imaging was used to verify the outside temperature of the device while operating, outside temperature while charging, and the internal temperature while operating.Results are as follows: outside thermal temperature while operating: 30.1°c.Outside thermal temperature while charging: 29.8°c.Internal thermal temperature while operating: 32.4°c.The outside thermal temperature while charging was 29.8°c, which is below the product requirements specification of 41°c (106°f).Based on the thermal imaging, there is no evidence of thermal damage and the product met temperature specifications.Rates reviewed at the most recent complaint trending meeting do not indicate a significant increase in no problem found.No problem found rates remain acceptably low; thus, capa is not required.No problem found rates will continue to be tracked and trended.
|