| Model Number |
MX960 |
| Medical Device Problem Codes |
Device Difficult to Program or Calibrate (1496); Failure to Calibrate (2440); Calibration Problem (2890)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/08/2019
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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This mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).Device history report review: the lot number manufactured in june 2018 in a qty (b)(4).No product remaining in inventory of lot for additional investigation.A product sample was received for evaluation.Visual and functional testing were performed.Unit was visually inspected on receipt under 10x magnification with no issues being noted.Unit was functional tested per internal specifications and failed to meet requirement (see attached test results).Unit was additionally tested on monitor for intermittent connection and no test connection was able to be produced.The root cause of the reported issue was found to be the internal connection ribbon cable broke loose at the solder connection on the sensor transducer unit.Under 10x magnification the solder connection appears to have lifted from the sensor connection pad.Reviewed complaint database and no additional failures are listed with this lot number series for this failure mode.No additional investigation and no adverse trends have been identified related to this issue.No corrective actions are planned at this time.The manufacture will regularly analyze complaint data and trends and will take further actions accordingly.
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Event or Problem Description
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It was reported that the zero point calibration could not be performed.While pressing the zero calibration button on the polygraph, the waveform did not become flat and could not be calibrated.No patient injury was reported.
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Search Alerts/Recalls
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