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B5 (describe event or problem) was corrected based on the received additional information.D9 (returned to manufacturer) was updated.H4 (device manufacture date) was updated.H6 (health effect - clinical code) was corrected based on the received additional information.H6 (health effect - impact code) was corrected based on the received additional information.The reported complaint that "the driveshaft of the autopulse platform (sn (b)(6) does not rotate" was confirmed during functional testing performed.The root cause of the reported complaint was a seized brake assembly due to rust/corrosion and an out-of-specification (too narrow) brake gap, which both led to the drivetrain motor failing to rotate.The rust and seized brake result from humidity, neglect, or user handling.A review of the autopulse platform archive revealed that frequent daily checks had not been performed.Daily device checks are required per the zoll user manual to help prevent the brake from seizing.Also, there was no documented report showing that regular preventative maintenance (pm) had been performed on this autopulse platform since it was last serviced in 2012.The customer is in brazil, which is a high-humidity location.Performing regular daily checks and storing the device in a location with low humidity will reduce the likelihood of corrosive damage to the drivetrain motor and prevent the brake gap from corroding and seizing.The contribution from aging also cannot be ruled out as a cause for the brake and drivetrain to have seized.The autopulse platform was manufactured in july 2009 and is over 13 years old, well beyond its expected service life of 5 years.Visual inspection of the returned autopulse platform revealed that the head restraint wires on the top cover were broken/cut off.The cut head restraint does not render the autopulse platform non-functional.The customer declined to have the top cover replaced.Head restraint wires were cut flush with the platform surface during servicing for convenience during use.The platform was further examined, and it was noted that the power distribution board revision level was below 6 and needed to be updated, attributed to the age of the platform.This observation is unrelated to the reported complaint.The power distribution board was replaced with a current revision part, per standard procedure.A review of the archive data showed multiple user advisory (ua) 02 (compression tracking error) occurred around the customer's reported event date, unrelated to the reported complaint.User advisory is normally a clearable error message and is designed into the platform to alert the operator that autopulse has detected one of several conditions.Per the battery hangtag - advisory codes description and action, user advisory 02 is an indication that autopulse® has detected a change in lifeband tension.This advisory can happen when the patient or lifeband is out of position, or if the lifeband is opened during active operation.The recommended actions to take for this type of user advisory are: ensure that the lifeband is properly closed.Pull up completely on the lifeband, ensure that both the patient and the band are properly aligned, and press restart.The autopulse platform passed the initial functional test without any fault or error.During device evaluation, it was noted the driveshaft would not rotate freely, confirming the reported complaint.Technical investigation revealed that the drivetrain brake was seized due to corrosion, and the air brake gap was out of specification (too narrow), causing the driveshaft to be stiff and difficult to rotate.The brake could not be unseized, and the brake gap could not be adjusted within the specification.The drivetrain motor assembly was replaced to remedy the fault.Historical complaints were reviewed for service information related to the reported complaint, and there were no similar complaints reported for the autopulse platform with serial number (b)(6).
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