Report received indicates while the end-user was entering an elevator and performing a turn face the chair to the doorway, the end-user claims when attempting to stop the turn by releasing the joystick, the device continued to turn allowing their foot to strike the doorway opening.This contact reportedly caused the end-user to sustain a broken metatarsal.Inspection of the device was conducted by the service provider who reported not finding any operational issues.Device was reported to be fully responsive, and they were unable to replicate the continued drive/failure to stop as described by the end-user.As device was found to be fully operational with no signs of mechanical or electrical malfunctions having occurred, and no reports of recurring behavior, permobil unable to reach a determination as to probable root cause without speculation.Permobil will continue to monitor, and if any new information is received, a follow-up report will be submitted.The dhr was reviewed, and the device was found to have met specification prior to distribution.
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