Reporter claims due to the extended time it is taking their provider to service the device, led to events resulting in injuries to the end-user.Reporter claims due to seating components being in an inoperable state, creates difficulty for the end-user while entering/exiting the seating system.This has allegedly led to the end-user having fallen numerous times during their transfers.Reporter also reports the end-user having cut their finger on the plastic portion of the arm rest body, and due to a pre-existing blood disorder, generated an infection which required the amputation of a finger.Investigation determined due to logistical issues; the components required to service the device were not shipped in a timely manner.It is permobil's contention that the reported component failure in and of itself was not the cause of the adverse event, but rather the end-user continuing to use the device in a diminished state leading to their inability to ingress/egress the seating safely.The dhr was reviewed, and the device was found to have met specification prior to distribution.
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