| Model Number |
9770086R |
| Medical Device Problem Codes |
Poor Quality Image (1408); Defective Component (2292)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/03/2022
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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Per biomed - when they attach the gel it will not register the scanner.When it finally connects, monitor is not clear.
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Additional Manufacturer Narrative
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The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The device has not been received by the manufacturer for evaluation.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling and applicable manufacture records.Based on a review of the information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of the unit is showing lines on the screen was confirmed.The root cause is due to an internal failure within the beamformer.H3 other text : evaluation findings are in section h11.
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Event or Problem Description
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Per biomed - when they attach the gel it will not register the scanner.When it finally connects, monitor is not clear.
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Search Alerts/Recalls
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