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Pui is the product code for this device, however, it was not available in the product code drop down during submission of the report.The complaint product is not available to be returned for evaluation.Therefore, this report is based on customer-provided information only.The device history record for this lot was reviewed and identified no nonconformances or other failures documented that could have contributed to the reported issue.All samples passed inspection prior to release.Historical complaint data review identified no other complaints for this failure mode for this device, or any other skus in this product family, documented in the last 5 years.There have been no related nonconformances documented at the manufacturing site in the last 2 years.This appears to be an isolated incident.At this time, there is not enough evidence to confirm that a manufacturing non-conformity contributed to the reported complaint.The manufacturing site has been notified of the complaint.No further corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warrant.Manufacturer reference file (b)(4).
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