|
This report is being submitted to relay additional information and device evaluation.The following sections are being reported: b4: date of this report was updated.G3: date received by manufacturer was updated.G6: type of report was updated.H2: type of follow up was updated.H3: device evaluated by manufacturer was updated.H6: investigation type codes were added: 3331, 4109, 4110, 4111 and 4114.H6: investigation findings code was added: 213.H6: investigation conclusions codes were added: 4315.H10: narrative/data was updated.One gold-tite hexed uniscrew, unihg was not returned for investigation.Therefore, visual inspection via naked eye and camera magnification could not be performed and the investigation will be of the available information of the item number, risk management files and ifu.Based on the evaluation, device malfunction could not be verified.Additionally, there is no existing nonconformance/capa/hhe/d/ie/product holds against the reported devices that could cause or contribute to the reported event.Monthly post market trending review identified no adverse trends or corrective actions for the reported events or device.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product.Therefore, based on the available information, the products were within specifications and conforming when they left zimmer biomet.Dhr review was completed for the subject lot number (1254723).It was confirmed that all operations and inspections were executed as per applicable procedure.No deviations or non-conformances, which could have caused or contributed to the reported event was noted as part of the dhr.Lot was inspected and passed all acceptance criteria by qa.A lot specific complaint history review was performed for the subject lot number 1254723, (complaint category keyword: loosening) for similar events and revealed that there are no existing non-conformances/capa/hhe/d/ie/product holds for the reported product.The reported event could not be recreated due to the nature of the dental device and event (loosening) and the complaint is related to the functional performance of the device.A definitive root cause could not be identified.However, based on the investigation and risk review, the most likely cause for the reported event is inadequate treatment planning, misunderstood or overlooked instructions for use, screw not torqued to specification or improper technique.No further investigation or immediate capa/hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
|