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Oem manufacturer: the manufacturing location for this product is flextronics.This site is an oem manufacturing site.(b)(4).Medical device expiration date: unknown.A device evaluation is anticipated, but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.Device manufacture date: unknown.
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H.6.Investigation summary: no product or photo was returned by the customer.It was reported the customer experienced broken sharp containers could not be verified due to the product not being returned for failure investigation.Based on the information provided, the device history record review process was unable to be performed since there was no lot number provided.A review of the ncmr¿s was performed; the result showed no issues reported for the same part number and issue throughout the last twelve months.Investigation: based on this investigation, there is not enough information provided by customer like pictures of the damaged lid to determine the root cause of this issue.However, it was noted that this problem arose from a product not sold directly by bd and it¿s known that the main source of damage occurs at the time of handling the material (loading/unloading), for this reason, evidence such as original packaging and picture of the damaged product will be necessary to determine the root cause.By other hand the likelihood to send damaged material by flex is very low since there are several controls to verify this kind of issues.Because of this, additional information is needed about the handling and storage within distributor facility to rule out that this issue was generated by distributors.Also, as part of this investigation, a review of customer complaint records was conducted; based on prior records, there are no additional complaints reporting the same problem for the same part number during the last twelve months.Considering that failure mode is related to broken/damaged parts, the mold was verified to rule out that the issue could be generated by a damaged on the mold, the assessment confirms that mold was free of damaged.Based on that assessment, it can be confirmed that issue could be generated by several variables like hit, incorrect handling, incorrect storage, non-suitable packaging during partial sells.Due to no sample being received, an investigation could not be performed, and a root cause could not be determined.However potential root cause will be: product damaged during the transshipped process made by bd¿s second provider.Non-controlled method to ship partial boxes to end user.Product damaged during the shipment or distribution.Incorrect repackaging at the time to perform partial sales.Based on information provided it was not possible to confirm the root cause like a failure mode related to the manufacturing process since there was not enough information like method used to handle, shipped partial sells and controls to storage the remaining product within distributor facility.The controls were verified within the manufacturing process and confirmed as capable to detect broken or damaged lids.If additional information that helps to find the root cause can be provided, then a new complaint record will be open to initiate a new investigation path.All the complaint information was captured also for tracking and trending purposes.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
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