It was reported that the pump touch screen was cracked and unresponsive.Additionally, it was reported that the wake button became detached from the pump.It was also reported that the pump usb port was loose, and the pump battery intermittently could not be charged properly without the customer maneuvering the cable into the charging port at a certain angle.There was no reported impact to the customer's blood glucose level.No additional information was provided and the customer declined troubleshooting with tandem technical support.
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