H10: a device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.A product sample was received for evaluation.Visual inspection found the sample is damaged, a cut has been found in the pump tube, it does not contain the blue clip.The root cause of the reported issue was found to be the medication bag was damaged by mishandling during arch height adjustment into the cassette assembly process.Production personnel were notified by the quality engineer on 01-feb-2023 as knowledge of the defect reported by the customer and reinforce the correct handling of the medication bag in the assembly process.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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