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Investigation summary: it was reported there was dirt on the unit received.To aid in the investigation, one photo was provided for evaluation by our quality team.The photo shows a needle assembly, the plastic shield removed, and connected to a syringe.The plastic shield has a black speck.No other defects or imperfections were observed.A device history record review was completed for provided material number 309572, lot number 2116965.All visual inspections were performed as per requirement with no quality notifications related to the complaint defect.Batch 2116965 was inspected and accepted based on meeting our inspection control plan and subsequently approved for shipment.To date, there have been no other similar events reported for this lot.Based on the investigation and with the photo sample analysis the symptom reported by the customer is confirmed, but without the physical sample analysis a probable root cause could not be offered.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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