Date of event: unknown.The date received by manufacturer has been used for this field.Medical device expiration date: unknown.Device manufacture date: unknown.A complaint of tubing being kinked causing air in line was received from the customer.No product or photo was returned by the customer.The customer complaint of tubing kinked and air in line could not be verified due to the product not being returned for failure investigation.A device history record review for model 2420-0500 lot number 22043248 was performed.The search showed that a total of 34,563 units in 1 lot number were built on (b)(6) 2022.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.Due to no sample being received, an investigation could not be performed, and a root cause could not be determined.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
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