| Model Number |
9128E |
| Medical Device Problem Code |
Device Dislodged or Dislocated (2923)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/21/2022
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Additional information will be provided following the conclusion of the investigation.Device not returned to the manufacturer.
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Event or Problem Description
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On 21st november, 2022 getinge became aware of an issues related to manual trolley.The manual trolley is not registered as a medical device, however upon the situation occurrence it was used with the medical device washer disinfector with the model name 9128e.As it was stated, the loading trolley almost fell on the floor due to a faulty stop pin that is installed on the manual trolley to prevents the loading trolleys from falling off.The malfunctioned part was replaced and the manual trolley was returned to the service in full working condition.There was no injury or damage reported, however we decided to report the issue based on a potential as loading trolley falling to the floor could bring a hazardous situation for the operator and lead to serious injury if the situation was to reoccur.
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Event or Problem Description
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Manufacturer's reference number: (b)(4).
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Additional Manufacturer Narrative
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On (b)(6) 2022 getinge became aware of an issue related to smart trolley.The product involved in the customer product complaint is the 91e-series washer disinfector with model name 9128e and serial number (b)(6).The unit was manufactured on (b)(6) 2020 and installed on (b)(6) 2020.Upon the situation occurrence the smart trolley has been used with washer disinfector.As it was stated, the loading trolley almost fell on the floor due to a faulty stop pin that is installed on the manual trolley to prevents the loading trolleys from falling off.The malfunctioned part was replaced and the manual trolley was returned to the service in full working condition.The manufacturer required a more detailed description of the problem to determine its exact root cause, but unfortunately such information was not available.Trend review of customer product complaints with the same issue involved on 91-series, 90-series and 91e-series devices reported within the last 5 years was performed but did not provide any signals that triggered further scrutiny.When the incident occurred, the washer disinfector was not directly involved and it meet its specification.The alleged issue was related with device, which was used with washer disinfector ¿ smart trolley, which was directly involved and it not meet its specification.The device was not being used for treatment or diagnosis of the patient.There was no injury reported until date, nevertheless we decided to report the issue based on the potential as this kind of malfunction could lead to serious injury.We currently do not have any information that would warrant further action towards the device manufacturing or devices on the market, however as per our complaint handling processes will continue to monitor the customer experiences with the device for any future information.
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Search Alerts/Recalls
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