Model Number APOLLO RF 90° MULTIPORT |
Device Problems
Break (1069); Detachment of Device or Device Component (2907); Intermittent Energy Output (4025)
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Patient Problems
Appropriate Clinical Signs, Symptoms, Conditions Term / Code Not Available (4581); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/18/2022 |
Event Type
malfunction
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Manufacturer Narrative
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The contribution of the device to the reported event could not be determined as the device was not returned for evaluation.The root cause of the event could not be determined from the information available and without device evaluation.If the device becomes available for evaluation, a follow-up report will be submitted.
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Event Description
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It was reported on (b)(6) 2022 by a sales representative via sems that an ar-9811 ablator tip popped off, and another ablator was not responding.Case involvement, device broke during use."the ablator metal tip popped off the top of the ablator within the shoulder of the patient.There was a wire hanging out of the main ablator handpiece as well.They had just opened and was putting in the shoulder for the first time when this happened.They then opened a 2nd handpiece that also was not working for them.They put in the shoulder and the ablator would go in and out of working every few seconds and did not have a consistent pace of ablating.We tried troubleshooting but it was no help as it never ended up working.Opened up a third ablator and that worked fine.".
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Manufacturer Narrative
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Complaint confirmed.Two unpackaged ar-9811 batch numbers, 66507159, were received for investigation.Functional testing (only one device) with synergy rf found that after the device memory cleared, the device was not responding.Visual evaluation of both devices found that one of the device's aspirating probe faces was detached.
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Search Alerts/Recalls
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