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Blank fields on this form indicate the information is unknown, unavailable, or unchanged.Investigation ¿ evaluation on 17nov2022, cook medical inc.Received a complaint from a representative at the (b)(6) regarding an ultrathane cope nephroureterostomy set (rpn: ult8.5-8.5-22-nucl-b-rh; lot number: 14633960).It was reported that during a nephroureterostomy insertion procedure, the blue stiffener was difficult to advance and would not come out the other end of the catheter.The stiffener was also reported to be difficult to remove.The procedure was completed by opening and using a new device.As reported, the patient did not experience any adverse effects or require any additional procedures due to this occurrence.Reviews of documentation including the complaint history, device history record (dhr), instructions for use (ifu), quality control procedures, and specifications, as well as a visual inspection, functional testing, and dimensional verification of the returned complaint device, were conducted during the investigation.One used device was returned to cook for evaluation.The device was returned with the supplied blue flexible stiffener partially inserted, with approximately 2.8 cm extending out from the mac-loc adaptor.Additionally, bends in the blue tubing were present at approximately.8 mm and 1.9cm, when measuring from the the distal end of the yellow hub.The flexible stiffener could not be removed.However, by pinching the distal end of the catheter, the flexible stiffener could be removed.Additional bends in the shaft of the flexible stiffener were discovered, located at 3.0 cm, 9.8 cm and 10.3 cm.During re-insertion of the flexible stiffener, it would only advance up to the noted bend at 1.8 cm.During the investigation, no evidence of biological matter on the flexible stiffener and/or catheter was observed.Additionally, a document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the dhrs for the reported complaint device lot 14633960 and the related subassembly lots revealed no relevant non-conformances.To date, a further search of our database records confirmed no other complaints received from the reported lot.The torque driver used in the manufacturing of this lot was within calibration.Since there is objective evidence the dhr was fully executed with no additional complaints received, cook medical has concluded there is no evidence that non-conforming product exists in house or in the field and that the device was manufactured to current specification.Cook also reviewed product labeling.The ifu, t_nucl_rev5, packaged with the device contains the following in relation to the reported failure mode: precautions: ¿ a ptfe-coated wire guide must be used with this product.Instructions for use: ¿ using standard percutaneous access technique, establish wire guide position through the renal pelvis and ureter into the bladder using a support wire guide in a diameter approximately sized to the endhole of the catheter.¿ flush the catheter with sterile normal saline or water.Based on the information provided, inspection of the returned device, and the results of the investigation, the root cause of this event is related to component failure, without any design or manufacturing issue.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.Per the risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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