H10: no service activity has been scheduled yet for this device.However, based on investigation results of previous similar cases, the reported error is related to a too-low power consumption of the pump motor, therefore most likely it did not work correctly.Complaints database analysis revealed that no similar event on this device occurred since its installation in 2013.As the event is isolated and the pumps have never been changed, it cannot be excluded that an electro-mechanical defect has led to the displayed error.Based on the fact that it was noted foaming out of overflow (useful for collecting excess water), it cannot be ruled out that another contributing root cause could be related to excessive water in the tanks reaching internal circuits and damaging the impacted pump motor.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.
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