Patient weight and ethnicity and race: unknown as no information was provided despite requests.Date of event: unknown as no information was provided despite requests.Date explanted: unknown as no information was provided despite requests.Attempts were made to contact the customer account requesting additional information regarding complaint however, to date no response has been received.Device evaluation: product evaluation could not be performed since, at the time of this investigation, the product had not been received.If the product is returned regarding this evaluation the case will be reopened to complete sample evaluation.Therefore, the reported issue could not be verified, and product quality deficiency could not be determined.Manufacturing records review: the manufacturing records for the product were reviewed, the product was manufactured and released according to specification.No nonconformance was found as part of the manufacturing record review.Historical data analysis: a search revealed that no other complaints have been received for this production order (po) number.Conclusion: based on the investigation results, there is no indication of a product malfunction or product quality deficiency.The reported issue was not verified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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